Customers can contact us from any page on Socket where the support widget button is seen, making it as easy as possible to get into contact with us, without ever leaving the page. We use Hubspot to handle all these support inquiries.
Simply click on the bubble at the bottom right of any site on the main socket.dev site and the widget will launch.
In the widget you'll be able to see previous conversations with our Support Engineers or send us a new message.
If a Support Engineer is unavailable, or if you're not on Socket when our team replies, we'll send a copy of your conversation to the email address used to log into your Socket account. Feel free to respond using the Hubspot widget or reply via email -- whichever method is more convenient for you!
Our contact page lists other ways that you can get into contact with us, for eg. sales or support.
We do our best to answer all tickets in a timely manner, but sometimes we accumulate a backlog and may take awhile to respond.
Please be patient—we will get back to you as soon as we can!
For timely responses, make sure you're logged into your Socket account when contacting us through the chat widget.
Our office hours are from Monday-Friday 9am-5pm Pacific Time.
More details can be found in our Terms of Service.
Updated about 1 year ago